|Has my order shipped?|
|Most orders ship within five business days after they have been placed, and within two business days once payment clears, unless otherwise noted.
If you would like to inquire about your specific order, please contact Customer Service at firstname.lastname@example.org.
|How do I change quantities or cancel an item in my order?|
|If you need to modify your order, please call us at (888) 256-0999 (US) or (805) 962-5532 (Worldwide) Monday-Friday 9AM-4PM Pacific Standard Time, or email us at email@example.com.
Messages are checked regularly.
Please note that once an order has been shipped, the shipping charge is non-refundable.
|How do I track my order?|
|If you ordered via our website, your tracking number will be posted to your account and emailed to you once your order has been shipped.
If you have not received a tracking number, it is possible that your order has not been shipped yet.
If you ordered via email, you will receive a tracking number in response to your email within a few days after having placed your order.
If you ordered by phone, you will not receive a tracking number unless you request to have it emailed to you.
|My order hasn't arrived.|
|Please allow 5-10 business days for delivery of orders within the United States.
Canadian orders take 2-4 weeks to be delivered. Please check your tracking number at your local mail depot if the tracking says it is in your city but you have not received it.
All other countries, please contact firstname.lastname@example.org to inquire about normal delivery times and order status.
If you believe your package was lost in transit or would like to request a refund, please contact email@example.com.
|An item is missing from my shipment.|
|Please check the documents included in your package to make sure none of the missing items are on back order.
If you find that items are missing, please call Customer Service at (888) 256-0999 (U.S.) or (805) 962-5532 (Worldwide) to have these items replaced.
|When will my backorder arrive?|
|Please contact us at firstname.lastname@example.org to check the approximate date in which your particular item(s) will be back in stock.