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Order Status
Has my order shipped?
  Most orders ship within 5 business days after they have been placed, unless otherwise noted.
If you would like to inquire about your specific order, please contact Customer Service at
How do I change quantities or cancel an item in my order?
  If you need to modify your order, please call us at (888) 256-0999 (US) or (805) 962-5532 (Worldwide) Monday-Friday 9AM-5PM Pacific Standard Time.
Please note that once an order has been shipped, the shipping charge is non-refundable.
How do I track my order?
  If you would like your shipment's tracking number emailed to you, please contact us at
My order hasn't arrived.
  Please allow 5-10 business days for delivery of orders within the United States.
Canadian orders take 2-3 weeks to be delivered.
All other countries, please contact to inquire about normal delivery times and order status.
If you believe your package was lost in transit or would like to request a refund, please contact
An item is missing from my shipment.
  Please check the documents included in your package to make sure none of the missing items are on back order.
If you find that items are missing, please call Customer Service at (888) 256-0999 (U.S.) or (805) 962-5532 (Worldwide) to have these items replaced.
When will my backorder arrive?
  Please contact us at to check the approximate date in which your particular item(s) will be back in stock.