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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping within the United States: $12.00
Shipping to Canada: $19.50
Shipping to most other countries*: $35.00
International customers are responsible for paying customs and duties.

*Certain countries will incur additional shipping charges to be calculated depending on the order.
We will email you prior to shipping your order if that is the case.

I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  If you would like to return your product, please contact customerservice@cjmengineering.com or at (888) 256-0999 (U.S.) or (805) 962-5532 (Worldwide) for more details.
I received the wrong product.
  If you received items in error, we apologize for the inconvenience.
Please contact customerservice@cjmengineering.com or (888) 256-0999 (U.S.) or (805) 962-5532 (Worldwide) and we will correct your order.
What is your return policy?
  If you find that you ordered items in error, you may return unopened packs of burs and request a refund.
Please contact customerservice@cjmengineering.com or (888) 256-0999 (U.S.) or (805) 962-5532 (Worldwide) for more information.
When will my order ship?
  Please see each individual item page for more information on the availability of each item.
Most orders ship 1-2 business days after they have been placed, unless otherwise noted.
If you would like to inquire about your specific order, please contact Customer Service at customerservice@cjmengineering.com.