|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping within the United States: $12.00
Shipping to Canada: $19.50
Shipping to most other countries*: $35.00
International customers are responsible for paying customs and duties.
*Certain countries will incur additional shipping charges to be calculated depending on the order.
We will email you prior to shipping your order if that is the case.
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|If you would like to return your product, please contact firstname.lastname@example.org or at (888) 256-0999 (U.S.) or (805) 962-5532 (Worldwide) for more details.|
|I received the wrong product.|
|If you received items in error, we apologize for the inconvenience.
Please contact email@example.com or (888) 256-0999 (U.S.) or (805) 962-5532 (Worldwide) and we will correct your order.
|What is your return policy?|
|If you find that you ordered items in error, you may return unopened packs of burs and request a refund.
Please contact firstname.lastname@example.org or (888) 256-0999 (U.S.) or (805) 962-5532 (Worldwide) for more information.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item.
Most orders ship 1-2 business days after they have been placed, unless otherwise noted.
If you would like to inquire about your specific order, please contact Customer Service at email@example.com.